![]() ![]() ![]() Outbound call center agents are responsible for making outbound calls to prospects or customers. When customer issues cannot be handled immediately and need further troubleshooting, agents need to follow up with customers after the first interaction to inform them once the issue is resolved or update them on the progress. That is especially the case for SaaS companies selling complex, technically sophisticated products. ![]() Though first call resolution is an ideal scenario in any call center, in reality not all customer queries can be resolved during the first call.
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